1. Ownership, copyright and trade marks
The content of this travel web site, the licensor and / or provider of this site (‘the Agent’). Unauthorised use is strictly prohibited. All title, ownership rights and intellectual property rights, including copyright, rest with the Agent (ecruising.com.au).
BOOKING AND PAYMENTS:
Deposits: •Where deposits are required no booking will be processed until the deposit is received.•Deposits are non refundable. Your consultant will inform you of how much deposit is required.
Bookings:•cruises require a minimum 10% deposit at the time of booking and full payment at least 3 weeks prior to departure. Failure to pay deposits and full fees in time can result in the booking being automatically cancelled. Your consultant will give you full details of deposits and final payments on each booking
Payment Options:•Payment can be made by Credit Card (Amex/Mastercard/Visa and Bankcard) or via EFTPOS from your savings or cheque account. Cheques are only acceptable where Holidays on Sale receive them 7 working days prior to payment being due. Bookings will not be confirmed until your cheque has been processed and cleared by the bank. Please note that some travel companies/airlines will not accept Bankcard and your consultant will advise you of this. Please note that credit card fees of 1% apply for the use of Visa/Mastercard and Bankcard and that fees of 2.5% apply for the use of Amex.
TRAVEL BOOKINGS AND RESPONSIBILITY :
•All quotes, travel bookings and the issuing of travel documents are undertaken by Integrated Travel Services Pty Ltd.•Integrated Travel Services Pty Ltd does so under license to Cruises On Sale through its New Zealand based company Integrated Travel Services (NZ) Ltd.•The Australian licensee is a registered travel agent (2TA 5308) and registered with the Travel Compensation Fund (TCF). Its is also a member of IATA and an member of the National Independent Association of Travel Agents(NIATA) operated by the Jetset Travelworld Group.•”Integrated Travel Services (NZ) Ltd operates as a marketing company through its web site www.cruisesonsale.com.au and as such takes no responsibility for services performed by its Australian licensee, Integrated Travel Services Pty Ltd.
CANCELLATONS AND AMMENDMENTS:
Date Changes:•Some cruises are unable to be changed without incurring heavy penalties. Your consultant will inform you at the time. Some cruises can be changed but result in higher charges. Once again your consultant will inform you. For cruises where dates changes are permissible and available we will charge you a $30 fee person to implement the changes. Please note that these fees are charged by cruisesonsale.com.au. Additional fees may be charged by the airline/travel wholesaler.
Cancellation: •Many of the holiday specials that are available do have substantial cancellation fees imposed by the airlines and/or travel wholesaler. Your consultant will advise you of these fees. In addition to cancellation fess imposed by the airlines and tour wholesalers holidaysonsale.com.au imposes a $150 per person cancellation fee . We strongly recommend that you take travel insurance at the time of your booking which can assist in alleviating all or part of the cancellation fees. •Please note that Airlines and Tour Wholesalers can take up to 6 weeks to process cancellation refunds
•Nearly all domestic air tickets are now “e tickets”. Your consultant will confirm this. You will simply be required to present your photo ID at check in to receive your Boarding Pass. International Air Tickets will be a mixture of “e tickets” and “paper tickets”.•We will post all tickets and travel documentation out to you via registered mail or express post at no charge.•For booking made within 7 days of departure we will forward to these to you via courier at a fee of $15.00.•Tickets can be personally collected from our office at Suite 5 , 40 Yeo St Neutral Bay, Sydney NSW. Tickets can be collected between 9am -5.30pm Monday to Friday and 9.00am.
•We strongly recommend that you enquire about Travel Insurance. Full details can be obtained from your consultant.
•This privacy statement has been made in accordance with amendments to the Federal Government Privacy Amendment (Private Sector) Act 2000 (New Privacy Laws) which took effect from December 21 2001.
cruisesonsale.com.au respects your privacy and as such does not sell ,lease or hire your personal data to any third parties without your permission.
From time to time cruisesonsale.com.au may email you/contact you directly with cruise product that may be of interest to you. By giving us your personal details you authorise us to contact you directly with special information that may be of interest to you. You may notify us at any time to stop any direct communication from cruisesonsale.com.au
cruisesonsale.com.au promotes safe travel. You can find up to date travel advisories and warnings at www.dfat.gov.au/travel
Cruisesonsale operates in a commercial relationship and as an Agent with Travelocity. As such the conditions applied by the master wholesaler are in addition and supplement those conditions as supplied by cruisesonsale.com.au. Specific additional conditions to your booking are as follows
This agreement is governed by the laws in force in New South Wales. You irrevocably submit to the non-exclusive jurisdiction of the Courts of New South Wales and Courts of Appeal from them and/or any relevant tribunals for determining any dispute concerning this agreement. We may legally assign any of our rights and obligations under this agreement at any time by giving you notice. Your use of this travel web site and on-line reservation facilities such as ‘booking form’ and ‘booking online’ here-by referred to as the ‘booking engine’ is subject to the following Standard Terms of Service and Trade:
1. Ownership, copyright and trade marks
The content of this travel web site, the licensor and / or provider of this site (‘the Agent’). Unauthorised use is strictly prohibited. All title, ownership rights and intellectual property rights, including copyright, rest with the Agent (Travelocity).
2. Accuracy of information and limitation of liability
The Agent does not endorse or recommend any particular travel service provider. The Agent and its third party suppliers have taken reasonable care that the content of this travel web site, including all travel information and listings is correct but is subject to amendment at any time without notice. The Agent publishes such information in good faith. As user you acknowledge and accept that:
You are solely responsible for the suitability of any travel services which you purchase by means of the service. In particular, we are not liable for any inconvenience caused or expense incurred as a result of any unsuitability of travel services for use in association with other travel services. Any Agent’s role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable. The Agent accepts responsibility for the performance of this role and for the negligence of its employees. However, to the maximum extent permitted by law, the Agent disclaims all liability for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by the Agent to complete bookings where that failure is due to circumstances beyond its control.
The Agent accepts no responsibility or liability for any failure or delay on the part of any third party in providing travel services to you where your booking has been properly processed by it; nor is the Agent responsible for any acts or omissions of airlines or other third parties in the course of delivery of such travel services. Where the Agent is liable to you under these terms and conditions its liability will be limited to providing the relevant booking services again or to refunding money paid in relation to services not provided because of the Agent’s default. Where refunds are due to you from third party suppliers of travel products or services, the Agent will provide reasonable assistance to you in claiming such funds from those suppliers. Under no circumstances will the Agent be liable for direct, indirect, consequential or incidental damages including but not limited to lost profits or savings or damages for disappointment.
To the maximum extent permitted by applicable law, the Agent grants no warranties, express or implied, regarding this travel web site and any service or facilities provided including the booking engine. The site and any service or facility are being offered to you “as you see it”. The Agent will not be liable to you for the breach of any alleged warranty.
4. Use of your contact information
As user of this travel web site and any service or facility such as the booking engine, you agree and consent that the Agent may use, including to share with third parties, your contact information (i.e. your name, e-mail and physical / postal address and / or other contact details) for all purposes directly connected with your reservation request.
As a condition for your use of this travel web site including any service or facility such as the booking engine, you agree to indemnify the Agent from and against any liability, damage or loss that the Agent incurs or suffers as a result of any action, inaction or omission on your part.
6. Clients Responsibility
By registering for the service, you warrant to us that you are at least eighteen years old You must have sufficient credit on your credit card account to meet all charges for travel services you book through this web site.
You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those terms and conditions to any other parties covered by any booking you make.
You must keep secure any means of identification that we provide to you in order to access the service. You must not resell the service or any products or services accessed by means of the service, or permit any other person, other than adult members of your household or others with your express permission and under your personal supervision, to use your user identification to access the service. You are responsible for all use of the service, and all transactions entered into by means of the service, using this user identification.
You must not use the service for any activities which breach any laws, infringe any party’s rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password.
You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
You acknowledge that we may receive all commission from transactions entered into using the service.
Travel Specific Terms & Conditions
1. Fares & Prices
Airfares and prices displayed when booking online or on this site do not include air taxes or airport charges and are subject to Airline/ provider availability. The general booking form constitutes a request only and we do not guarantee fares or prices until the booking has been confirmed by one of our consultants and paid for. Airline/hotel/car availability, fare conditions and class of travel can change at any time. Routing restrictions and other special conditions may apply. Taxes, airport charges and any additional costs will be advised to you when your booking is confirmed.
2. Booking Acknowledgement
Acknowledgement of your booking request will be sent via e-mail or telephone call within 48 hours of your request being received. Please ensure you check your e-mail regularly. Payment must be received within 72 hours of booking confirmation unless otherwise agreed by us the agent. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery.
3. Travel Documentation
Passport, Visa and Health requirements are the responsibility of all individual travellers. Passports are required for all travellers departing Australia. Permanent residents travelling on a foreign passport must hold an Australian Re-entry Visa. Many countries require that foreign nationals entering hold a passport with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by the Agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveller. The posting of travel documentation is the responsibility of cruisesonsale.com.au. We will express post documents to you once we have all the relevent and payment from you. If you require a courier, we can organise that for you at an additional cost. The agent will not be held responsible for tickets lost by a third party, any charges associated with reissue and resending of documentation will be at your expense.
We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and ‘as is’. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
5. Booking Cancellation and Amendment Charges
Certain fees may be payable in respect of transactions entered into using the Service, as notified at the time of the relevant transaction. These fees may include cancellation fees and, where amendment is permitted, amendment fees. In some cases, Agents may charge cancellation and/or amendment fees in addition to those imposed by travel service providers. Unless otherwise notified to you at the time of entry into the relevant transaction, a charge of $150 is payable to the Agent in respect of any cancellation, and, where amendment of a booking is permitted, your first amendment is free, then a charge of $30 is payable to the Agent for each permitted amendment. Before entering into a transaction, you should carefully check to see whether any other cancellation or amendment fees apply. These charges will be deducted from your credit card at the time charges are incurred.
6. Travel Insurance
It is recommended that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.
7. Changes to these Terms and Conditions
Cruisesonsale.com.au has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.